Based on recent customer reviews, Monarch insurance receives sharply divided feedback. Policyholders who reach payout describe fast, professional and patient service, with claims settled on time and staff explaining details clearly. However, most reviewers report lengthy funeral claim delays, repeated affidavit and document requests, declined claims over relationship or lapsed premium technicalities, and long telephone holds with little follow up. Several mention premiums still being debited while claims remain unresolved, leaving families to fund funerals with borrowed money. Clearer claim rules and faster communication are the strongest recurring requests.
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 8m
TrustIndex
6.2
Ranking
#59
in Insurance
Reply Time
7h 16m
NPS Score
-42
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 8m
Nov '25 - Oct '26
Frequently Asked Questions About Monarch insurance
What do customers say about Monarch insurance?
Based on recent customer reviews, Monarch insurance receives sharply divided feedback. Policyholders who reach payout describe fast, professional and patient service, with claims settled on time and staff explaining details clearly. However, most reviewers report lengthy funeral claim delays, repeated affidavit and document requests, declined claims over relationship or lapsed premium technicalities, and long telephone holds with little follow up. Several mention premiums still being debited while claims remain unresolved, leaving families to fund funerals with borrowed money. Clearer claim rules and faster communication are the strongest recurring requests.
Is Monarch insurance trustworthy?
Monarch insurance has a TrustIndex of 6.2 out of 10 on Hellopeter, based on 36 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 12 hours 8 min. Hellopeter has tracked Monarch insurance across 68 total reviews. How is the TrustIndex calculated? →
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2025
Monarch & Lewis head office customer claim
I am extremely pleased with the way my claim was handled by Monarch. A special thank you to Chantell, the investigating agent from Head Office, for her outstanding service and support throughout the process. Even though I contacted the call centre several times, Chantell consistently followed up with the Lewis store on my behalf and ensured that my query was resolved. Her dedication, professionalism, and willingness to go the extra mile made the entire experience stress-free. I am very happy that my ****** insured product was successfully replaced. Thank you, Chantell, and the Monarch team for the excellent customer service and commitment to keeping me informed every step of the way. Your assistance is truly appreciated.
1 reviews | Active since May 2025
Monarch & Lewis head office customer claim
I am extremely pleased with the way my claim was handled by Monarch. A special thank you to Chantell, the investigating agent from Head Office, for her outstanding service and support throughout the process. Even though I contacted the call centre several times, Chantell consistently followed up with the Lewis store on my behalf and ensured that my query was resolved. Her dedication, professionalism, and willingness to go the extra mile made the entire experience stress-free. I am very happy that my ****** insured product was successfully replaced. Thank you, Chantell, and the Monarch team for the excellent customer service and commitment to keeping me informed every step of the way. Your assistance is truly appreciated.
1 reviews | Active since Oct 2026
Mr
Monarch insurance is very good and I can recommend even to other people
1 reviews | Active since Oct 2026
Mr
Monarch insurance is very good and I can recommend even to other people
1 reviews | Active since Oct 2026
Mr
The service I received was satisfactory, I'm happy coz I was able to get the money without hassles 👍
1 reviews | Active since Oct 2026
Mr
The service I received was satisfactory, I'm happy coz I was able to get the money without hassles 👍
1 reviews | Active since Sept 2026
Initially the process was slow it is difficult to find help via the number posted on the internet...
Initially the process was slow it is difficult to find help via the number posted on the internet but once the right people have been connected everything went smooth
1 reviews | Active since Sept 2026
Initially the process was slow it is difficult to find help via the number posted on the internet...
Initially the process was slow it is difficult to find help via the number posted on the internet but once the right people have been connected everything went smooth
1 reviews | Active since Sept 2026
Thanks I've received my premium yesterday and monarch insurance must cancel all the insurance under my name
Good day my name is gadifele Christina noge...i want to thanks beares Krugersdorp for not giving up on my monarch insurance..I got paid yesterday 22 September 2026 after long time finally I got my premium....Selina majoro and matshidiso they did a very good job and hello Peter...... I want monarch insurance to cancel all my insurance under my name I don't want that insurance anymore after what I've experienced I don't want it anymore... Thank you Regards Gadifele Catherine noge
1 reviews | Active since Sept 2026
Thanks I've received my premium yesterday and monarch insurance must cancel all the insurance under my name
Good day my name is gadifele Christina noge...i want to thanks beares Krugersdorp for not giving up on my monarch insurance..I got paid yesterday 22 September 2026 after long time finally I got my premium....Selina majoro and matshidiso they did a very good job and hello Peter...... I want monarch insurance to cancel all my insurance under my name I don't want that insurance anymore after what I've experienced I don't want it anymore... Thank you Regards Gadifele Catherine noge