Poor customer service

I lodged a claim at Dobsonville Mall Branch Home and Best Electric store for my sleigh bed damage. I've been paying the Monarch insurance on a monthly basis but now I'm told that the insurance has not yet responded and it's been 2 weeks awaiting. The service is just poor - it's like they don't know what they're doing. I'm regreting why I took out the insurance and business with the store. No update no nothing from them