No customer service

I bought a refrigerator at Lewis on 1 December 2020. Which had to include Monarch insurance until you can provide that you have insurance for the item otherwise.

I have an insurance policy with Santam which I sent through to Lewis on 21 December 2020. And Lewis send it through to Monarch to cancel my policy with them as I already have insurance on the item purchased.

Today 5 November 2021 almost a year after this Monarch policy is still on going. I have been to Lewis numerous times to find out what is happening and every time I am told that they are waiting for a reply from Monarch and that they have send emails.

Lewis team in Grahamstown has phoned numerous times while I was in store but the line goes straight to voicemail. I do not have the means to phone or go to the store every day. I try to go at least once a month sometimes more to follow up on what is happening.

I am paying Monarch R108.46 every month multiply that with 11 months R1193.06 so far that I have paid for something that I did not want and cancelled within their 31 days cooling off period.

I feel this is utterly disgusting that this has not been sorted out. Probably hoping that the customer will just leave it. I did my part in canceling it with the store (Lewis) that I purchased the item from within the time frame that is given.

I feel like I need to be reimbursed for the 11 months that I have been paying something that I cancelled.