Monarch & Lewis head office customer claim

I am extremely pleased with the way my claim was handled by Monarch. A special thank you to Chantell, the investigating agent from Head Office, for her outstanding service and support throughout the process.

Even though I contacted the call centre several times, Chantell consistently followed up with the Lewis store on my behalf and ensured that my query was resolved. Her dedication, professionalism, and willingness to go the extra mile made the entire experience stress-free.

I am very happy that my ****** insured product was successfully replaced. Thank you, Chantell, and the Monarch team for the excellent customer service and commitment to keeping me informed every step of the way. Your assistance is truly appreciated.