ANGELIQUE/ANGELINE MONARCH INSURANCE MONSTER!!!!!!!!!!!!!!

To say I am upset is putting mildly. So i took out finish at Lewis Store in Eldorado Park, this being the 2nd contract with them. 1st contract I have no issues. Right the second contract which consists of TV, Fridge, sound bar and kitchen set. Right firstly I am paying for a sound bar that I dont even have with no communication from the store, they kept sending me from pillar to post only for them to say that the sound bar is out of stock, so why am I paying for something I do not have and they dont even know when it will be available so who will compensate for the times I did not have it???????? Right moving on to Monarch ****** Insurance with their very unprofessional ANGELIQUE/ANGELINE whatever its called. On the 12th of Aug 2024, my helping was cleaning the yard, after she had just mopped the house, she opened the gate as she was sweeping from outside to inside the yard. Everyone knows its August and quite windy, she was also taking out the ****. Right she then entered the yard and went to throw the ******* collected. Now I am sitting behind the house (Highly Pregnant- infact declared a high risk pregnancy) reading a book, my helper gets to me we have a brief conversation about the guys who had came day before to sell carpets, when we done she went back to close the gate and clear the material she was using, as she entered the house she saw that the TV, laptop and decoder are missing, she screamed for me to come- obviously I cannot run I get to the house and yes those things have been ****** , we go out the yard to search if anyone, even went to the extent of checking the near by veld there was no one. We came back and went to the police station to report this matter the poloce were very sympathetic as they saw how distraught I was espicially in my condition, opened a case and left. Now I reported the matter to Lewis and they told me I needed to complete an insurance form, which they never sent to me until I went to the store on Saturday 17th August 2024 logged the form, I was told I will be contacted and the will be people coming to investigate no problem, today I receive a message that the claim has been declined as there is nothing broken, This useless piece of **** Angelique/Angeline failed to answer when I asked her is it my respoinsibility to tell ********s how to conduct what they do??? Is it my fault that they didnt break in, must the yard not be cleaned because Monarch insurance has incompentent people that specifiucally want ********s to operate like their peanut brains. I will be taking this further to the ombudsman as its quite absurd to say the least. Also Lewis needs to know that I will not I refuse to be paying for things I do not have ****** that lack customer service sies you guys should be ashamed of yourselves ripping people off like that.