Urgent: Unresolved Transaction Issue with MTN Momo

I am writing to express my extreme disappointment and frustration with the service I've received regarding two unsuccessful transactions totaling R80 (R50 + R30) made via debit card. Despite the money being deducted from my bank account, it has not reflected in my Momo account.

I've been calling your customer care number since and have been given reference numbers. However, every follow-up call results in the same response: "still resolving the issue." It's now been three days, and I demand immediate resolution.

As an unemployed individual, I cannot afford to lose this money. I urge you to take immediate action to: 1. Refund R80 to my bank account or Momo account ***) 2. Investigate and resolve the issue promptly

The lack of professionalism and poor service is unacceptable. I expect a swift response and resolution.