Bad experience I processed an online payment with mtn momo on the 3rd of October 2021 the money deducted on my account but did not reflect on the KFC side the payment was R51

Bad experience I processed an online payment with mtn momo on the 3rd of October 2021 the money deducted on my account but did not reflect on the KFC side the payment was R51.90. On the 4th of October 2021 a call was logged for me I was given the the reference ***. On the 8th I called to follow up I was told my case had been escalated to the finance department and it is awaiting feedback. On the 12th when I called I was told the same thing. I called on the 22nd of October and I was told it was successful, I asked what was successful because the money isn't reflecting on my momo account. The lady say she can't check what was because it was after 5pm and the finance department had knocked off. Advised that I call back on Monday during working hours. I've been on the phone 9:40am until 11:04am and even today I'm being told my query for feedback has been escalated.