Bad customer service.

I cashed in on Momo at PnP and the funds did not reflect immediately, after a few of realising that the funds are not there I called the call centre. I was out on mute for 15 minutes by a stupid consultant Inganathi Mxaba, without having to state my query. I realised that because after I ended the call I hot an email stating that I engaged with Inganathi Mxaba of which I thought I was on the que to be attended to. If the consultant doesn't want to do the job they are hired for why do you still keep those people on your business. She just be dealt with accordingly.