Zero starts from me!

Momentum funds at work staff and processes are completely ridiculous. The staff does nothing but lie and blames their lack of action on system glitches that they themselves cannot even explain cause you can tell that their pulling that information out of the sky.

Since I left my previous company and had asked to disinvest already in May, nothing was even processed or started rather till round about the 10 of June 2025. I filled in all the required documents and waited for feedback but nothing happened until I reached out to them of course. I was told that my documents have been receive and are in the course of being processed and that from the 30th of May from when my company reported my exit, it would take 26 days.

Fast forward to two Fridays ago, I spoke to a lady over the phone and was told that my issue was being escalated because she can see the documents have been processed but no movement was being done. This was the first lie.

Following week, first thing on Monday I drove from Roodepoort all the way to their offices to speak to someone face to face and I was assigned to Karabo M. She seemed very helpful and thoughtful to begin with but I’m now well aware of the fact that that’s just customer care on their level and it’s a form of manipulation and more lies. She spoke to a lady by the name of Aziza over the phone who seems to be the one handling my case and oh man, is she not one the worst ****s of them all!!!! She told me my case was once again being escalated and prioritised so much that they were disinvesting it on that day and I would receive and sms for notification. Now sadly I didn’t have access to a phone cause I was in the process of sim swapping as my phone had been ******. I had my phone up and running the very same night and no such an sms or even an email was received, yet every other message from ghat day and previously, came through without and issue. This was on the 30th of June. I was told on that day that disinvestment would take 2-3 working days if not sooner and then after that it would have gone through sars which takes another 2-3 working days so in my mind, by now there should be way more progress and my money should be coming in this week right? Wrong!!!! They **** again!!!

I sent and have been sending emails to Karabo from 4th of July that Friday, thinking I have allowed them enough time to sort themselves but no, they were still giving me ******* feedback. Now I’m being told they only just started the disinvesting process and that it would take 7-10 working days…are you kidding me??????????? Since when????? Cause I was told a different story when I was just there that week. Told Karabo how unacceptable that was and I expect her manager to call me. Guess what they do, they buzz my phone just like they did today and as soon as I pick up, they hang up. What level of incompetence is that????

Spoke to Aziza once again this Monday 7 July and once again, when it comes to lies she takes the come. This lady was telling me about a “system glitch” I wish I had recorded that call so you can hear how thrown together it sounded, she was making no type of sense whatsoever!! I bet she herself doesn’t know what she was saying cause she was saving face with fictional stories.

Momentum funds at work is a pathetic division that should not exist. And I say this from not only my own personal experience but I have a friend who was given the same run around by *********** staff who knows not what they’re doing