Zero star service

I’m genuinely disappointed in Momentum. I completed a form online to have my funds withdrawn and it was confirmed that I can expect them in 14-21 business days; this was on January 5th, 2025. After 21 business days had passed, I called to check on the status, I’m told I have to wait another 26 business days which is unacceptable and putting me in a very difficult position. If you don’t approve withdrawal requests that are submitted online, then why not have someone call people to confirm that the request was received to speed up the process.

All I get are emails regurgitating the same things over and over about how they’re expediting the process but no one wants to tell me the turnaround time of that expedition.

I understand why people prefer Alexander Forbes, I really do. I gave one start simply because there’s no option for zero stars.