Zero star rating! Your claims department is ***********.

I submitted a claim on the 20th of April 2026 and received confirmation via email that my claim will be processed within 26 working/business days.....

30 Business days have passed! I requested a call back from your agents to be told I did not approve or confirm the claim completely. I then complete the approval via phone call again!!!.

If I did not complete the claim why send the email on the 20th confirming the claim?

Today I decided to call to find out what is going on and I was told it has been sent to the administrator and it will take up to 26 business days. I asked for a supervisor or someone who can actually help with my claim as I cannot wait another 26 working days because of people's incompetence. I was put on hold for 15 mins by your agent (Vuyo) then they dropped the call on me.

I am beyond disappointed at the moment because in a time where things should be seem less, Momentum just wants to drag their feet with processing my claim. I just want my money so that I can part ways with you. Why must I fight and wait for centuries for my money?

Do better as an organization.