KV
Kim V
1 reviews | Active since Mar 2009
10 Nov 2021, 09:22
Zero response to communication
My husband has a pension fund query. He has msiled them 5 x in the last 8 days with no response and no acknowledgment of his request.
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
10 Nov 2021, 09:32Dear Ms. de Villiers,
I appreciate you raising your concerns with us. Your query has ben referred to our Employee Benefits department - a manager will contact you to discuss the matter.
Regards,
ND
I appreciate you raising your concerns with us. Your query has ben referred to our Employee Benefits department - a manager will contact you to discuss the matter.
Regards,
ND
Momentum (SA)'s reply10 Nov 2021, 09:32
Official
Dear Ms. de Villiers,
I appreciate you raising your concerns with us. Your query has ben referred to our Employee Benefits department - a manager will contact you to discuss the matter.
Regards,
ND
I appreciate you raising your concerns with us. Your query has ben referred to our Employee Benefits department - a manager will contact you to discuss the matter.
Regards,
ND
Momentum (SA)'s replyOfficial
10 Nov 2021, 10:14Dear Ms. de Villiers,
Our Employee Benefits department advised that they have tried to phone you as they require more information to determine which administrator is dealing with the query- the agent said that your phone is off. Please can you confirm the correct Fund that you are referring to and the employer concerned, as we are unsure whether this query belongs with Momentum Retirement Administrators or with Funds@work.
Regards,
ND.
Our Employee Benefits department advised that they have tried to phone you as they require more information to determine which administrator is dealing with the query- the agent said that your phone is off. Please can you confirm the correct Fund that you are referring to and the employer concerned, as we are unsure whether this query belongs with Momentum Retirement Administrators or with Funds@work.
Regards,
ND.
Momentum (SA)'s reply10 Nov 2021, 10:14
Official
Dear Ms. de Villiers,
Our Employee Benefits department advised that they have tried to phone you as they require more information to determine which administrator is dealing with the query- the agent said that your phone is off. Please can you confirm the correct Fund that you are referring to and the employer concerned, as we are unsure whether this query belongs with Momentum Retirement Administrators or with Funds@work.
Regards,
ND.
Our Employee Benefits department advised that they have tried to phone you as they require more information to determine which administrator is dealing with the query- the agent said that your phone is off. Please can you confirm the correct Fund that you are referring to and the employer concerned, as we are unsure whether this query belongs with Momentum Retirement Administrators or with Funds@work.
Regards,
ND.
KV
Kim V's updateReviewer Update
11 Nov 2021, 05:42I work off my phone...it is NEVER off
KV
Kim V's update11 Nov 2021, 05:42
Reviewer Update
I work off my phone...it is NEVER off
Momentum (SA)'s replyOfficial
11 Nov 2021, 08:13Dear Ms. de Villiers,
The Escalations manager in Employee Benefits confirmed that she has just tried to phone you, but again the call has reverted to the answering service.
As requested in my previous posting, please can you confirm the correct Fund that you are referring to and the employer concerned, as we are unsure whether this query belongs with Momentum Retirement Administrators or with Funds@work.
Regards,
ND
The Escalations manager in Employee Benefits confirmed that she has just tried to phone you, but again the call has reverted to the answering service.
As requested in my previous posting, please can you confirm the correct Fund that you are referring to and the employer concerned, as we are unsure whether this query belongs with Momentum Retirement Administrators or with Funds@work.
Regards,
ND
Momentum (SA)'s reply11 Nov 2021, 08:13
Official
Dear Ms. de Villiers,
The Escalations manager in Employee Benefits confirmed that she has just tried to phone you, but again the call has reverted to the answering service.
As requested in my previous posting, please can you confirm the correct Fund that you are referring to and the employer concerned, as we are unsure whether this query belongs with Momentum Retirement Administrators or with Funds@work.
Regards,
ND
The Escalations manager in Employee Benefits confirmed that she has just tried to phone you, but again the call has reverted to the answering service.
As requested in my previous posting, please can you confirm the correct Fund that you are referring to and the employer concerned, as we are unsure whether this query belongs with Momentum Retirement Administrators or with Funds@work.
Regards,
ND
KV
Kim V's updateReviewer Update
11 Nov 2021, 14:17Unfortunately cannot answer on phone whilst in meeting on phone. A response to the 6 mails sent by Mr de Villiers will suffice. All he requested was a yes / no answer. Is his understanding correct or not.
KV
Kim V's update11 Nov 2021, 14:17
Reviewer Update
Unfortunately cannot answer on phone whilst in meeting on phone. A response to the 6 mails sent by Mr de Villiers will suffice. All he requested was a yes / no answer. Is his understanding correct or not.