Zero reponse on numerous e-mails sent to Momentum ( DenRet)

Item: Momentum (SA)
Rating: 1
Author: Kim V

Good day, my mother passed in Sept 2025 and DenRet confirmed a beneficiary payment to be made by Momentum which was indicated to take 4-6 weeks. We have waited 4 weeks and have been requesting an update for more than a week. The response e-mail says response in 48 hours, but we never get a response (and this is after 4 attempts allowing 48 hours for each.) Momentum how do we get an answer?

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

14 Apr 2026, 12:06

Dear Kim,

Thank you for your posting, and please accept our sincere apologies for the service received.

We have referred your posting to the Funds@Work management team for assistance and feedback.

Kind regards
NH

Momentum (SA)'s reply14 Apr 2026, 12:06

Official

Kim V's updateReviewer Update

17 Apr 2026, 10:13

Thank you momentum - someone reached out - they did however not answer my question - I reverted back and asked my question again (48 hours again no response). I also received a call from a lady requesting my bank confirmation - unfortunately she gave no details where/who this must be sent to, I therefore sent it to the DenRet e-mail. I am again requesting that my questions are answered - just reaching out does not resolve the question,

Kim V's update17 Apr 2026, 10:13

Reviewer Update

Momentum (SA)'s replyOfficial

17 Apr 2026, 10:24

Dear Kim,

We have referred your further comments as well for assistance and feedback.

Momentum (SA)'s reply17 Apr 2026, 10:24

Official

Dear Kim,

We have referred your further comments as well for assistance and feedback.