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ZN
Zi N

1 reviews | Active since Nov 2013

07 Jun 2018, 17:17

ZERO MULTIPLY BENEFITS AND SIMPLY LIES LIES LIES!!!!!

WHAT A LOAD OF GARBAGE THESE SO CALLED BENEFITS THAT MULTIPLY SUPPOSEDLY GIVES ITS CUSTOMERS! THEY SIMPLY DO NOT EXIST. HAVE BEEN A CLIENT OF MOMENTUM AND EX EMPLOYEE FOR ABOUT 8 YRS NOW. RECENTLY STARTED PUTTING TO THE TEST BENEFITS OF MULTIPLY AND HAVE COME OUT VERY VERY VERY DISAPPOINTED. ADDED TO THAT CONSULTANT BY NAME OF DEBBIE NOTHNAGEL DID NOT HELP AN ALREADY HIGHLY IRATE CLIENT!!!! THE AMOUNT OF LITERALLY BS BEING SOLD TO CLIENTS IS UNBELIEVABLY RIDICULOUS!!!! SOME MANAGER GOT INVOLVED ALSO TO JUST ADD FUEL TO THE FIRE WITH ZERO SOLUTIONS. I AM SLOWLY MOVING MY ENTIRE PORTFOLIO AWAY FROM FROM THEM CAUSE THEY SIMPLY DO NOT DESERVE ANY OF MY BUSINESS...BUT HEN AGAIN...I MAY JUST BE NUMBER TO THEM...WHO CARES????? 8 YRS OBVIOUSLY MEANS NOTHING TO THEM!

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Replies (7)
Momentum (SA)
Momentum (SA)'s reply08 Jun 2018, 09:18
Official

We are truly sorry that you feel this way.

A manager will contact you shortly to address the various concerns you have, and to amicably come to a resolution for you.

Regards

EdB

Momentum (SA)
Momentum (SA)'s reply08 Jun 2018, 11:08
Official

Zi

We investigated your complaint and we have been trying to call you on the cell number you provided in your complaint; we were however not successful in getting hold of you.

The Travel Desk did confirm that they provided you with the relevant information regarding the airlines you were referring to.

Regards

EdB

ZN
Zi N's update08 Jun 2018, 14:52
Reviewer Update
If by trying you mean the 1 phone call you made that i returned but it just rings... As you were...
ZN
Zi N's update08 Jun 2018, 14:55
Reviewer Update
...and the rest of complaints from January...maybe Feb...maybe March?????? Shall I continue????
ZN
Zi N's update08 Jun 2018, 14:55
Reviewer Update
...and the rest of complaints from January...maybe Feb...maybe March?????? Shall I continue????
Momentum (SA)
Momentum (SA)'s reply08 Jun 2018, 15:14
Official

Zi

A manager is presently calling you to address the concerns you have.

Regards

EdB

ZN
Zi N's update08 Jun 2018, 16:49
Reviewer Update
Ok so Divan (not sure if I eventually heard your name right...apologies if I didn't!!) Called me shortly after my update. I am very grateful for your phone call and the manner you addressed my complaints and concerns. Debbie and Sandy(??) Have no people's s****s whatsoever!!! In as much as you could not really solve my concerns I still appreciate your explanations which did not sound like you were being defensive and making me sound like I had no concerns just simply complaining for no reason...and you certainly DID NOT make it seem like you were saying 'take it or leave' like the other 2/4/6/8 previous people I have dealth with at Multiply. But the product is still not working for me in the benefits I need the most and especially the flights, gym and accomodation. Hope the individuals who negotiated these deals can come to a better deal cause as they are, the route/s I have previously requested...simply do not work...the 40% discount for Emirates is a raw deal and is simply NOT there!!! I am not just a number...we pay a monthly fee for our family to get these benefits and when they do not work we cannot be associated with the 10% it does not work for and justify it with the 90% it works for as per Sandy's comment...this is not based on a democracy type of politics!!! IT IS NOT A FREE BENEFIT!!!!