1 reviews | Active since Oct 2011
Zero contact from financial planner
<p>Hi, I have been trying over the past two weeks to get a Momentum Investment as well as Multiply but have received zero response from the Finacial Planner managing my case. This really is unacceptable, Momentum has excellent products and it seems a shame that their customer service is handled so poorly.</p> <p> </p> <p>Please can someone, anyone, contact me in order to finalise both, ideally by the end of the week.</p> <p>Thanks!</p>
Dear Irene:
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that our Lead department will contact you shortly.
Kind regards,
Nicolette D'Arch
Dear Irene:
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that our Lead department will contact you shortly.
Kind regards,
Nicolette D'Arch
Dear Irene,
As discussed with you telephonically, I have arranged with our Leads department for one of the Momentum accredited financial planners to contact you for an appointment. I will follow up with them during the course of the day to ensure that contact was made with you.
Kind regards,
Nicolette D'Arch
Dear Irene,
As discussed with you telephonically, I have arranged with our Leads department for one of the Momentum accredited financial planners to contact you for an appointment. I will follow up with them during the course of the day to ensure that contact was made with you.
Kind regards,
Nicolette D'Arch
Dear Irene,
I received feedback from our Leads department that one of our Momentum Financial Planners, Janine Horn, has managed to get hold of you and has made an appointment to see you on Tuesday, 19 July 2016.
I hope that this matte has been resolved to your satisfaction?
Kind regards,
Nicolette D'Arch
Dear Irene,
I received feedback from our Leads department that one of our Momentum Financial Planners, Janine Horn, has managed to get hold of you and has made an appointment to see you on Tuesday, 19 July 2016.
I hope that this matte has been resolved to your satisfaction?
Kind regards,
Nicolette D'Arch
Hi Nicolette
Thank you so much for organising this for me. Fiona and Janine have been in contact with me and I am happy to say that things are looking up, hopefully, everything will be sorted by next week.
Thanks again for the help thus far, this has been a much better experience :)
Hi Nicolette
Thank you so much for organising this for me. Fiona and Janine have been in contact with me and I am happy to say that things are looking up, hopefully, everything will be sorted by next week.
Thanks again for the help thus far, this has been a much better experience :)