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1 reviews | Active since Jan 2017

01 Feb 2018, 07:44

Zero consideration for clients

On numerous (more than 7) I have requested for Multiply/Momentum to send me the calculation formulas and methodology for the different segments of Safe Dayz journeys as well as the calculation for the overall daily score.

Furthermore I have on several occasions requested that someone from Multiply allocate my Safe Dayz for 22, 23 & 24 because my journeys on these days were captured but the overall daily score was not done which has affected by my monthly calcs.

I am tried of Multiply dodging or avoiding my requests. They have already made it more difficult this year to earn the same amount of points and now the Safe Dayz calcs are not reflecting and no one from Multiply is telling me how the calculations are done.

0
Replies (10)
Momentum (SA)
Momentum (SA)'s reply01 Feb 2018, 08:31
Official

Your query has been forwarded to the relevant department and a consultant will contact you shortly to assist.

Kind Regards

Debbie van der Haar

Best regards,

's update01 Feb 2018, 08:34
Reviewer Update
Hi Debbie It is unfortunate that this only happens once raised publicly. I have contacted multiply numerous times about this with no response and now all of a sudden I put the complaint on a public forum I start getting some acknowledgment. I await to see the feedback on this.
Momentum (SA)
Momentum (SA)'s reply01 Feb 2018, 12:29
Official

Our management team could not get hold of you earlier today however, correspondence has therefore been sent to you via email.

We do apologise for any inconvenience caused.

Kind regards

Natasha

Best regards,

's update01 Feb 2018, 12:33
Reviewer Update
Hi Natasha I received no call or notification of a call at the time stipulated however I have received an email from Suresh to which I have responded and await feedback on.
's update02 Feb 2018, 15:12
Reviewer Update
Response from Momentum below... basically saying they cannot tell me how Safe Dayz are calculated. What a joke: "Dear Gary I have received the following information from our SafeDayz Support Team with regards to your enquiry. We cannot disclose the detailed scoring methodology with clients"
Momentum (SA)
Momentum (SA)'s reply07 Feb 2018, 11:43
Official

Dear Gary

One of our Business Analysts would like to discuss the matter with you telephonically. We are however unable to reach you on the cell phone number listed. Could you please indicate a time which would be convenient for you.

Kind regards

CK

Best regards,

's update07 Feb 2018, 11:49
Reviewer Update
*** - best time would be late on friday morning
Momentum (SA)
Momentum (SA)'s reply07 Feb 2018, 11:57
Official

Thank you, I will arrange for you to be contacted Friday morning on the noted cell phone number.

Best regards,

Momentum (SA)
Momentum (SA)'s reply07 Feb 2018, 11:58
Official

Thank you, we will contact you Friday morning on the noted cell phone number.

Best regards,

's update13 Feb 2018, 21:09
Reviewer Update
After being told I would be contacted by a business analyst on Friday, no contact was made... why bother trying to give feedback on this if there is no follow through? Is it not embarrassing to work as part of a team that is this inefficient? Rather dont tell me that someone will contact me because you are just digging a deeper hole by perceiving to care and trying to resolve this but then when nothing happens it jut adds to the levels of incompetence. I have accepted that my inquiries will never be resolved and I will either just have to accept what I am given and accept being part of a "rewards" program that cannot tell customers exactly how they are rewarded. The alternate is to rather cancel my membership which will 100% happen if I am not maintained on my current level because of non-allocation of points (still waiting for the calculation of 3 days in Jan to be done and awarded) and because of lack of understanding on how to earn points.