AS
Angelicque S
1 reviews | Active since Feb 2022
05 Apr 2022, 14:43
You're the worst kind of ***** momentum, you should be ashamed at the service you provide to pensioners
About 10 calls About 20 emails 5 hello Peter complaints after you conveniently close it and lie to this forum saying its resolved!!!! On the 15th of February 2022 you called him advising he'd be paid in 3 to 5 business days! You ****, you have not paid a cent!!!!!!!!!! Your new requirement : Alternatively, kindly send us three specimen signatures on a copy of your identity document. Please sign your name in the presence of a commissioner of oaths. Commissioners can often be found at a police station, post office, bank or any official institution.
This was provided to yourselves on the 21st December 2021. Today is the 5th April 2022, you have still not paid out the annuity to your client!!!!!!!!!
I'll be taking this to the ombudsman at this point, you and your service is absolutely pathetic. I am appalled at the way you treat your pensioner elderly clients.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
05 Apr 2022, 16:06Thank you for bringing this situation to our attention. We always aim to deliver the best service and, regrettably, you did not have a positive service experience. Please allow us an opportunity to investigate your concerns and provide you with feedback.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply05 Apr 2022, 16:06
Official
Thank you for bringing this situation to our attention. We always aim to deliver the best service and, regrettably, you did not have a positive service experience. Please allow us an opportunity to investigate your concerns and provide you with feedback.
Kind regards
CK
Kind regards
CK
AS
Angelicque S's updateReviewer Update
05 Apr 2022, 16:51This has been brought to your attention 4 times on this platform with the same outcome. You contact me and do not resolve yet you close the query on hello Peter as though you rightfully paid out the client. Your agents have asked for the same documentation which you received on the 21st of December in 2021 already. You take 2 weeks to feedback via email with the same defaulted response. You called this client, verified telephonically, actually advised him he would receive his payout within 3 to 5 business days and did not complete the action from your side. Your service is beyond disgusting to the elderly. You've said on 5 separate occasions the signature does not match, we've explained your client is in rehabilitation after a stroke he suffered and cannot write the same. You asked for an affidavit with ID, you received that. Why are you delaying this payout? Why are you *****ing from those who do not deserve this type of treatment. You are a poor excuse of an organisation, continually lying and making excuses not to complete the transaction
AS
Angelicque S's update05 Apr 2022, 16:51
Reviewer Update
This has been brought to your attention 4 times on this platform with the same outcome. You contact me and do not resolve yet you close the query on hello Peter as though you rightfully paid out the client. Your agents have asked for the same documentation which you received on the 21st of December in 2021 already. You take 2 weeks to feedback via email with the same defaulted response. You called this client, verified telephonically, actually advised him he would receive his payout within 3 to 5 business days and did not complete the action from your side. Your service is beyond disgusting to the elderly. You've said on 5 separate occasions the signature does not match, we've explained your client is in rehabilitation after a stroke he suffered and cannot write the same. You asked for an affidavit with ID, you received that. Why are you delaying this payout? Why are you *****ing from those who do not deserve this type of treatment. You are a poor excuse of an organisation, continually lying and making excuses not to complete the transaction
Momentum (SA)'s replyOfficial
06 Apr 2022, 11:19Thank you for the 2nd yesterday, we take note of your concerns and frustration.
On investigation I found that we could have done more to previously resolve your concerns quicker. I am truly sorry for the inconvenience, frustration and uncer*****y which resulted from your previous dealings with us. It is never our intention to complicate requests or frustrate our clients.
On investigation I found that we could have done more to previously resolve your concerns quicker. I am truly sorry for the inconvenience, frustration and uncer*****y which resulted from your previous dealings with us. It is never our intention to complicate requests or frustrate our clients.
I referred the matter to our Service Manager and a decision was subsequently made to finalise your father's request, based on the information and documentation available to us.
Although I cannot undo what occurred in the past, I can confirm that the retirement has now been finalised and the funds deposited into your father’s nominated bank account. A confirmation letter has since been e-mailed to you.
Please extend our sincerest apologies to your father.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply06 Apr 2022, 11:19
Official
Thank you for the 2nd yesterday, we take note of your concerns and frustration.
On investigation I found that we could have done more to previously resolve your concerns quicker. I am truly sorry for the inconvenience, frustration and uncer*****y which resulted from your previous dealings with us. It is never our intention to complicate requests or frustrate our clients.
On investigation I found that we could have done more to previously resolve your concerns quicker. I am truly sorry for the inconvenience, frustration and uncer*****y which resulted from your previous dealings with us. It is never our intention to complicate requests or frustrate our clients.
I referred the matter to our Service Manager and a decision was subsequently made to finalise your father's request, based on the information and documentation available to us.
Although I cannot undo what occurred in the past, I can confirm that the retirement has now been finalised and the funds deposited into your father’s nominated bank account. A confirmation letter has since been e-mailed to you.
Please extend our sincerest apologies to your father.
Kind regards
CK
Kind regards
CK