SB
Sergio B

1 reviews | Active since Jan 2017

10 Jan 2017, 07:59

Yet still no feedback or a phone call

<p>On the 6th of January I complained about Momentum Funds@work on Hellopeter and was advised a manager would call me to assist. today is the 10th and low and behold no phone call from Momentum. It grates me that they say they will call and they don't how unacceptable this service is. All i want is an actual date on when my pension fund will be in my account and the amount. This is really just ridiculous. SOMEONE CALL ME TODAY (Don't say you will and then you don't)</p>

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Replies (3)
Momentum (SA)
Momentum (SA)'s reply10 Jan 2017, 08:35
Official

I refer to our telephone conversation and I confirm that our Portfolio Manager did call you yesterday and you were unavailable. She left a message for you as you confirmed that you received this.

The Portfolio Manager will call you again this morning.

Kind Regards

Sue

SB
Sergio B's update10 Jan 2017, 12:31
Reviewer Update

Thank you so much to Elria Karaemer and Banele Masina for their absolute amazing service. They were speedy and effecient. they kept their promises of calling me back and sending me emails. Thank you for your help and I hope Momentum knows what super stars they have in you.

Momentum (SA)
Momentum (SA)'s reply10 Jan 2017, 13:01
Official

Thank you so much for the feedback it is most appreciated.

Kind Regards

Sue