Yet another example of bad service from Investo

I had a retirement annuity and app**** for an emigration withdrawal. All paperwork was submitted to Momentum in Sep 2017 and have been waiting for a tax directive from SARS to be issued since Dec 2017 based on the 21 business day turnaround time provided by Momentum. I have had to continuously follow up with the emigrations representative as no feedback was/is being provided whatsoever. After basically being told to just sit and wait (which is totally unacceptable), took it upon myself to contact SARS. I was told by SARS that the directive had actually been posted to Momentum in Nov 2017. Again, a number of emails has been exchanged with Momentum but no progress has been made. I have been waiting 4 months now for a tax directive that has been approved and all Momentum can say is that they have emailed SARS and awaiting feedback - no proactive actions being done on Momentum's part. This is deplorable customer service!! In addition, no resources are available to escalate the matter further.