RB
Raeesa B

1 reviews | Active since Jun 2015

01 Jun 2015, 20:44

wrong information provided-I hate *****

Shawn, the tele sales consultant gave me a call to upgrade to multiply..to make a sale and earn commission he sold me the product by assuring me that my debit order will go off and I won't have a problem. To my surprise I recieved sms's saying that my payments have not been made.. I find this very unfair and believe that it's not mistake... It should be rectified immediately as I do not have time to call a call centre and waste time waiting for someone to assist. I am also denied access to the gym .. It is embarrassing and time consuming... I am not happy with the service... <div><br></div><div><em>(Supplier name changed from Momentum Health to Momentum by Hellopeter.com)</em></div>

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply05 Jun 2015, 08:38
Official
Hello RaysaB,

Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.

I can assure you that a manager will contact you shortly.

Kind regards,

Nicolette D'Arch