IK
Ilandra K
1 reviews | Active since Jul 2011
23 Aug 2021, 17:46
Wrong information on policy
I took out life insurance for me and my husband a couple of months ago. On the application form I clearly ticked that he is self employed and even put the % in of working, travelling etc. Our policy state that he is not self employed and no % mentioned. You are now telling my broker that I must complete a 15 page document to get this rectified. Why was this not captured correctly in the 1st place.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
23 Aug 2021, 18:35Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply23 Aug 2021, 18:35
Official
Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
Kind regards
CK
Kind regards
CK
IK
Ilandra K's updateReviewer Update
01 Sept 2021, 08:41So it has been a week. How long does it take to "investigate". I have the app on my computer as it was emailed.
IK
Ilandra K's update01 Sept 2021, 08:41
Reviewer Update
So it has been a week. How long does it take to "investigate". I have the app on my computer as it was emailed.
Momentum (SA)'s replyOfficial
01 Sept 2021, 16:40My apologies for this delayed response, however I required the input from various of our teams in order to provide you with comprehensive feedback. Feedback has now been provided via e-mail and you are welcome to respond to my e-mail, should you require additional information.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply01 Sept 2021, 16:40
Official
My apologies for this delayed response, however I required the input from various of our teams in order to provide you with comprehensive feedback. Feedback has now been provided via e-mail and you are welcome to respond to my e-mail, should you require additional information.
Kind regards
CK
Kind regards
CK