1 reviews | Active since Feb 2017
Wrong Allocation of Points- struggle to get hold of them
I forever have to check up and make sure that my correct points have been allocated to my profile. They do not pay attention to detail and they do not allocate your points timeously. Talking to their consultants online when you login is a really bad experience as they are arrogant and not really willing to help, but rather try and proof their point of WHY NOBODY HAS ATTENDED TO YOUR QUERY! I find it very insulting that a company like Multiply cant get basic services right like allocating points to their customers, which we go and earn to get to the Private Club status. I get the feeling that they do not want you to reach the PRivate club status. I really wish i did not have to deal with them anymore!!! it is a bad experience
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you to assist further.
Kind regards
CK
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you to assist further.
Kind regards
CK
On investigation we could not find any unallocated Multiply points due to you as on 27 December 2017. On the same day, an e-mail was sent to you requesting more specific information pertaining to the unallocated points.
Regretfully, we have not yet received a response e-mail from you.
Kind regards
CK
On investigation we could not find any unallocated Multiply points due to you as on 27 December 2017. On the same day, an e-mail was sent to you requesting more specific information pertaining to the unallocated points.
Regretfully, we have not yet received a response e-mail from you.
Kind regards
CK