Worst service you can ever come across

Since from April 19th waiting for my payout from Momentum funds at work claim, I was told that they were waiting for April contributions, after I followed up around 20 something of May when the 26 days waiting period has lapsed. No communication from them whatsoever, till today when I contact them for a follow up they provide me with their famous words” we have escalated the matter” from May till date the matter is escalated, I mean which department are they escalating to? I have been waiting and this is extremely tiring honestly. Momentum advised us to wait 26 days and still fail to deliver.