SR
Sivuyisiwe R
1 reviews | Active since Jan 2017
12 Nov 2024, 12:17
Worst Service with no outcome or conclusion
My husband passed away little over a year ago but momentum claims they have no documents for him or even a death notice but I was contacted by a Zamile June 2024 who claimed he worked for them and asked for relevant documents which I sent via WhatsApp but when I called last week they are no documents and I was asked to resend them which I did and now my issue is I don't get any confirmation they recieved the documents or any communication from momentum even though I call everyday Noone seems to know what is going on. I am constantly put on hold or transfered .
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
12 Nov 2024, 12:21Dear Sivuyisiwe,
Thank you for your post. We are unable to determine which business unit this policy belongs to. Please can you respond via the "private reply" function and provide your husband's full names and surname and I.D. number, so that we can attempt to trace his profile.
Regards,
ND
Thank you for your post. We are unable to determine which business unit this policy belongs to. Please can you respond via the "private reply" function and provide your husband's full names and surname and I.D. number, so that we can attempt to trace his profile.
Regards,
ND
Momentum (SA)'s reply12 Nov 2024, 12:21
Official
Dear Sivuyisiwe,
Thank you for your post. We are unable to determine which business unit this policy belongs to. Please can you respond via the "private reply" function and provide your husband's full names and surname and I.D. number, so that we can attempt to trace his profile.
Regards,
ND
Thank you for your post. We are unable to determine which business unit this policy belongs to. Please can you respond via the "private reply" function and provide your husband's full names and surname and I.D. number, so that we can attempt to trace his profile.
Regards,
ND
Momentum (SA)'s replyOfficial
12 Nov 2024, 13:55Dear Sivuyisiwe,
Thank you for the feedback. I can't trace any profile under our Retail systems, so I am assuming that you are claiming a benefit under our Employee Benefits division? I will redirect the posting to Employee Benefits for them to assist you further.
Regards,
ND
Thank you for the feedback. I can't trace any profile under our Retail systems, so I am assuming that you are claiming a benefit under our Employee Benefits division? I will redirect the posting to Employee Benefits for them to assist you further.
Regards,
ND
Momentum (SA)'s reply12 Nov 2024, 13:55
Official
Dear Sivuyisiwe,
Thank you for the feedback. I can't trace any profile under our Retail systems, so I am assuming that you are claiming a benefit under our Employee Benefits division? I will redirect the posting to Employee Benefits for them to assist you further.
Regards,
ND
Thank you for the feedback. I can't trace any profile under our Retail systems, so I am assuming that you are claiming a benefit under our Employee Benefits division? I will redirect the posting to Employee Benefits for them to assist you further.
Regards,
ND
Momentum (SA)'s replyOfficial
12 Nov 2024, 14:25Dear Sivuyisiwe,
Unfortunately I don't report to the Employee Benefits department and don't have access to their system. The process we have in place with the Employee Benefits department is to forward all Hellopeter complaints to them for the department to attend to directly.
Kind regards,
ND
Unfortunately I don't report to the Employee Benefits department and don't have access to their system. The process we have in place with the Employee Benefits department is to forward all Hellopeter complaints to them for the department to attend to directly.
Kind regards,
ND
Momentum (SA)'s reply12 Nov 2024, 14:25
Official
Dear Sivuyisiwe,
Unfortunately I don't report to the Employee Benefits department and don't have access to their system. The process we have in place with the Employee Benefits department is to forward all Hellopeter complaints to them for the department to attend to directly.
Kind regards,
ND
Unfortunately I don't report to the Employee Benefits department and don't have access to their system. The process we have in place with the Employee Benefits department is to forward all Hellopeter complaints to them for the department to attend to directly.
Kind regards,
ND
SR
Sivuyisiwe R's updateReviewer Update
13 Nov 2024, 11:34Still no feedback on my query after another referral to a different department. Clearly noone wants to assist. Can anyone help me with a different platform or forum to report this
SR
Sivuyisiwe R's update13 Nov 2024, 11:34
Reviewer Update
Still no feedback on my query after another referral to a different department. Clearly noone wants to assist. Can anyone help me with a different platform or forum to report this