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Portia M
1 reviews | Active since Jan 2021
08 Jun 2022, 05:40
Worst service with momentum customer care
l have been requesting to update my surname and to add my husband on the policy that I have been paying for 10 years with momentum, however I have been doing that for the past three months with no joy. No feedback via email, l always have to call to empty promises. I have submitted all required documents.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
08 Jun 2022, 08:03Dear Portia,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
Momentum (SA)'s reply08 Jun 2022, 08:03
Official
Dear Portia,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
PM
Portia M's updateReviewer Update
08 Jun 2022, 13:28Good day Nicolette,
I did receive a call from myraid and received a policy statement confirming change of surname, awaiting a call from the nurse.
Thank you so much for your assistance in resolving my query.
Regards,
Portia
I did receive a call from myraid and received a policy statement confirming change of surname, awaiting a call from the nurse.
Thank you so much for your assistance in resolving my query.
Regards,
Portia
PM
Portia M's update08 Jun 2022, 13:28
Reviewer Update
Good day Nicolette,
I did receive a call from myraid and received a policy statement confirming change of surname, awaiting a call from the nurse.
Thank you so much for your assistance in resolving my query.
Regards,
Portia
I did receive a call from myraid and received a policy statement confirming change of surname, awaiting a call from the nurse.
Thank you so much for your assistance in resolving my query.
Regards,
Portia
Momentum (SA)'s replyOfficial
17 Jun 2022, 08:05Dear Portia
We are so glad that your concerns have been resolved.
Be safe
Kind regards
EdB
We are so glad that your concerns have been resolved.
Be safe
Kind regards
EdB
Momentum (SA)'s reply17 Jun 2022, 08:05
Official
Dear Portia
We are so glad that your concerns have been resolved.
Be safe
Kind regards
EdB
We are so glad that your concerns have been resolved.
Be safe
Kind regards
EdB