1 reviews | Active since Sept 2016
Worst service from Momentum Multiply and Money
Momentum Multiply and Money has got it all wrong. Their apps were working just fine until January 2023 when Momentum introduced new Multiply and Money apps. These 2 apps are not linked to each other. I have not received any Cashbacks from shopping at Partner shops since 23rd January. I have also not received any interest on my Money wallet for January. I have made at least 10 calls to both Multiply and Money but their consultants are just as clueless as me. All they can do is escalate the matter. I received calls from escalation department which is of no help as all they can say is my queries are sitting with the backoffice who does not take any calls. So as I am typing this complaint, I am not receiving and cashbacks, I don't have access to my own money in the Money wallet, and I am not receiving any interest on my money in the money wallet. I am now looking to move away from Momentum as their customer service has deteriorated so badly that you are wasting your time even calling their helpline, they are of no help. Consumers will be wasting their hard earned money paying rheir monthly installments for Multiply and receive NOTHING in return. Their level of service is worse than Government organisation's. That's how bad Monetum has gone. You rather spend your money with Discovery as their systems and customer service is much better. Hope I get a response from Momentum and the public is aware of not joining Momentum Multiply or Momentum Money.
Thank you very much for the feedback that you have provided to us. Our clients feedback identifies areas where we need to improve or change so that we can not only meet your expectations but exceed them. You will be contacted shortly by an escalations specialist from our Multiply department.
Regards,
ND.
Thank you very much for the feedback that you have provided to us. Our clients feedback identifies areas where we need to improve or change so that we can not only meet your expectations but exceed them. You will be contacted shortly by an escalations specialist from our Multiply department.
Regards,
ND.
Divan Strydom from our Multiply Escalations team confirmed that after receiving your initial complaint last week, that he did contact you and has remained in touch. An incident has been logged with our IT department to further investigate the problems that you reported. Divan confirmed that he will provide you with feedback as soon as we receive a reply from our back office and support teams.
Kind regards,
ND.
Divan Strydom from our Multiply Escalations team confirmed that after receiving your initial complaint last week, that he did contact you and has remained in touch. An incident has been logged with our IT department to further investigate the problems that you reported. Divan confirmed that he will provide you with feedback as soon as we receive a reply from our back office and support teams.
Kind regards,
ND.
I am also not receiving any interest on my money that I have in the Money Wallet.
This is now going onto 3 weeks for Momentum IT to have my query resolved. It is really frustrating to have a Corporate Company like Momentum operating with a "Don't care" attitude and then tell me that a consultant will keep in touch with regards to the progress. Is Multiply or Momentum Money designing a new App???
By keeping in touch, all Divan is doing is that the "Backoffice" is working on my issue. This is really not solving my problem and there is currently NO CONSEQUENCE for publishing an App that does not work. This IT department needs to be changed ASAP as they don't seem to know what they are doing.
I want the public to be aware that Momentum is NOT keeping up to their service that they have achieved in the last 3 years. Something is definitely going wrong and the public should look at other reputable companies for their needs that Momentum is offering.
DON'T RELY ON MOMENTUM. I have re**** on them for the last 4 years and I have Medical Aid, Multiply, Gap Cover, Short Term Insurance and now Multiply Money with them. I am now looking at other companies to move ALL of these products away.
I am also not receiving any interest on my money that I have in the Money Wallet.
This is now going onto 3 weeks for Momentum IT to have my query resolved. It is really frustrating to have a Corporate Company like Momentum operating with a "Don't care" attitude and then tell me that a consultant will keep in touch with regards to the progress. Is Multiply or Momentum Money designing a new App???
By keeping in touch, all Divan is doing is that the "Backoffice" is working on my issue. This is really not solving my problem and there is currently NO CONSEQUENCE for publishing an App that does not work. This IT department needs to be changed ASAP as they don't seem to know what they are doing.
I want the public to be aware that Momentum is NOT keeping up to their service that they have achieved in the last 3 years. Something is definitely going wrong and the public should look at other reputable companies for their needs that Momentum is offering.
DON'T RELY ON MOMENTUM. I have re**** on them for the last 4 years and I have Medical Aid, Multiply, Gap Cover, Short Term Insurance and now Multiply Money with them. I am now looking at other companies to move ALL of these products away.