Worst service ever received - never use Momentum for anything!!

This is the worst service I have ever experienced. The issues never end with this useless company. I joined Multiply Engage Plus. When I wanted to go for my health assessment that is required on the app, I couldn't complete it as I had a faulty client number (it is 5 digits too short.) I phoned them and they told me to use the main member's client ID (which we tried originally). I wasted my time to go back again and try it, and they said that the health assessment under that number has already been completed. I sat across the nurse on the phone for 13 minutes with client support and they eventually told me that multiply does not offer health assessments, even though it says on the app that I need to complete my health assessment, and the main member completed his health assessment using his client ID. I have wasted so much time to get this to work and the people working at multiply are so disinterested in helping that I am amazed that they have any clients.

The health assessment is only the first issue. The app did not link with my Fitvault through Samsung health, even though my Momentum number was linked through fitvault. I tried to resolve this through the app chat. The person helping me ended the chat in the middle of our conversation. I then had to email support. They claimed everything was fine on their side and when I emailed them screenshots showing that it is not working they didn't reply to the email.

The third issue was when Virgin Active tried to connect with my multiply. I had to be on 4 different calls with support to resolve this issue. Momentum has done nothing but waste my time, money, ignored me, made up excuses without helping me and raise my stress levels. I cannot believe this shocking level of service is allowed. They should be shut down for taking people's money and not delivering on the services I pay them for. And they should train their support staff to not ignore their customers.

Absolutely pathetic.