Worst service ever and still no access to my profile

Battling for nearly a year to get the online profile to be sorted out. not being able to access my portfolio/profile is beyond frustrating. I had policy many years ago with Momentum which was cancelled and didnt trade for years with them. Now that my company forced us to move over to this stupid medical aid they linked my profile to an old portfolio and not changing the info as requested over and above the fact that their webpage say that there is no product linked to me even though i have group cover, medical aid and multiply for nearly a year! Worst service ever and a company that dont have momentum to sort stuff out