WORST SERVICE EVER!!!

I am very disappointed with Momentum's withdrawal process.

I sumbitted a claim for withdrawal on the 25th of April 2025, and have been following up every week. And every week there's been an excuse. If it's not paperwork that's outstanding, than the matter must be referred to a different department. It's as if their staff do not know how to handle a simple claim.

It has almost been an entire month, and I am still waiting. Monday on the 19th of May 2025 I called again to follow up and I was assured that the withdrawal will be paid within the next 3 to 5 working days. This morning on the 22nd of May 2025 I called again, and this time I was told that the withdrawal will be paid within 14 week days.

This is completely unacceptable!