NB
Nozipho B

1 reviews | Active since Aug 2012

11 Jun 2026, 08:17

WORST SERVICE EVER

My claim was submitted early May, l followed up today only to be told they were waiting for my yearly taxable income. Upon asking why I'm only be informed today when I'm making the call, I'm being told l was sent an sms that l never received.

Spoke to a manager earlier, who was supposed to come back to me to confirm if they received the requested document, never received the call.

Momentum may l have my money please....l have responsibilities and my things are at a standstill.. The information you are only requesting now could have been sourced from my former employer and l did not receive any SMS from you (still shocked you could not call or email).

0
Replies (1)
Momentum (SA)
Momentum (SA)'s reply11 Jun 2026, 08:56
Official
Dear Nozipho,

Thank you for bringing your concerns to our attention and we sincerely apologise for the service received.

The matter has been escalated to the fund manager in order to receive urgent attention.

Kind regards
NH