Worst service ever

On the 22/03/16 i called momentum and made a application for withdrawal from my policy, and i was told that i should fax my bank statement and ID which i did, then i called to check on the 29th amd was told that they didn't receive the documents i then emailed them later that day. Wednesday i was called to confirm my details of which i did and was told that the money wil be transferred immediately. Thursday got the email tjat says i must send proof of income amd residence and confirmation of political exposure. Frday morning i sent it and got the email again that says they won't accept my proof of residence i then sent my medical aid monthly statement and got the email again that says the will not accept that too. And onother one that says the need a complete policy number yet i have been communication with them the whole week about the same policy. Now i don't know whether it their way of avoiding to give me my money or what! This has clearly showed me that i should not trust them with my money because whenever i claim i'l have a problem. These emails were from katlego mathathe, alain wilson, barbara entres, ashley spocter & noko mathatho. M very angry and confused