AS
Alfredo S

1 reviews | Active since Mar 2015

20 Oct 2018, 17:52

Worst service ever

I have been trying to change details like mobile phone, beneficiaries for several months and Momentum has no interest or care in the world. Even when wanting to increase my premiums i get no response. I have requested several times to speak to a service Manager as per their own procedure but of course no interest in contacting me. I have now wanted to cancel and move the policy and the service is even worse than before. Worst service ever and a serious regret even using their services. I am still trying to fix things up but will see how it goes. I have had to now actually put a stop order on the debit order. Lets see how fast they reply

0
Replies (3)
Momentum (SA)
Momentum (SA)'s reply22 Oct 2018, 08:20
Official

Thank you for your feedback, I will investigate the matter and come back to you .

Kind regards

Michele Coetsee

Momentum (SA)
Momentum (SA)'s reply22 Oct 2018, 08:21
Official

Thank you for your feedback, I will investigate the matter and come back to you .

Kind regards

Michele Coetsee

Momentum (SA)
Momentum (SA)'s reply22 Oct 2018, 10:26
Official

We have tried to make contact with you but was unsuccessful. A manager will make contact with you after 17:00 to resolve this matter.

Feedback was given regarding the change of details as well as premium increase, however we never received the requirements to action the above.

Kind regards

Michele Coetsee