1 reviews | Active since Jun 2013
Worst service Ever
<p>At momentum, customer service or even team work is something they do not know about, If you're thinking of using their services, think again!!</p> <p>I have been sent from pillar to post regarding my withdrawal claim. The Naressa Govender lady who was supposed to assist me as she administers the account just ignored my numerous messages that I left left her colleagues , Gladwin and Dikeledi, she even has the guts to tell me she wont apologise for that!! Clearly customer service isnt part of their DNA. I left a message with Naressa for her superior Julie govendor to call me, again nobody returned my calls. It is annoying to have to follow up for people to do their jobs and its more disgusting when you have to follow people behind for your money! I literally had to fight in order to have a claim initially loged in 2 months ago to be processed, HOW RIDICULOUS!</p> <p> </p> <p>The staff at has no professionalism, no courtesy, respect whatsoever. I can not wait for the claim to be finalised so I dont have to deal with their incompetency anymore!</p> <p> </p> <p> </p> <p> </p> <p> </p>
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
I confirm that our Operations Head has contacted you.
I sincerely apologise for the poor service that you have received and assure you that the claim is receiving our highest priority.
Kind Regards
Sue
I confirm that our Operations Head has contacted you.
I sincerely apologise for the poor service that you have received and assure you that the claim is receiving our highest priority.
Kind Regards
Sue
