PK
Petunia K
1 reviews | Active since Oct 2020
13 Oct 2020, 13:45
Worst service delivery
TRF Momentum.l was retrenched end of August,it has been a nightmare to get my pension fund from momentum.They have the worst service ever,they don’t answer calls nor respond to emails or update you.I left a voice message 3 weeks ago and no one has called me to date.its sad that one has to beg for what belongs to them.They are the worst ever.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
13 Oct 2020, 15:27Your posting has been duly noted. I can assure you that the matter will receive urgent attention.
Kind Regards
CK
Kind Regards
CK
Momentum (SA)'s reply13 Oct 2020, 15:27
Official
Your posting has been duly noted. I can assure you that the matter will receive urgent attention.
Kind Regards
CK
Kind Regards
CK
Momentum (SA)'s replyOfficial
13 Oct 2020, 15:44Please accept our apologies for the lack in communication.
The claims are receiving our urgent attention.
Kind Regards
Sue
Sue
Momentum (SA)'s reply13 Oct 2020, 15:44
Official
Please accept our apologies for the lack in communication.
The claims are receiving our urgent attention.
Kind Regards
Sue
Sue
PK
Petunia K's updateReviewer Update
14 Oct 2020, 10:12After the apology and promise to attend to the matter urgently,it just ended there.No one called or updated me about the payment of my funds.lnstead l tried calling again and as usual no one answered the phone.you just apologized here but nothing was done.I have had bad service but MOMMENTUM is the worst.Even still after complaining they are not bothered.Very unprofessional,think twice before you commit yourself to this company.
PK
Petunia K's update14 Oct 2020, 10:12
Reviewer Update
After the apology and promise to attend to the matter urgently,it just ended there.No one called or updated me about the payment of my funds.lnstead l tried calling again and as usual no one answered the phone.you just apologized here but nothing was done.I have had bad service but MOMMENTUM is the worst.Even still after complaining they are not bothered.Very unprofessional,think twice before you commit yourself to this company.
Momentum (SA)'s replyOfficial
14 Oct 2020, 10:30There have been numerous claims submitted during the course of September 2020 and a turnaround time was agreed with your employer and we assure you that your claim will be paid within the agreed time period.
Our call centre is unfortunately extremely busy with incoming calls and we apologise for the fact that there is a delay in answering.
Kind regards
Sue
Kind regards
Sue
Momentum (SA)'s reply14 Oct 2020, 10:30
Official
There have been numerous claims submitted during the course of September 2020 and a turnaround time was agreed with your employer and we assure you that your claim will be paid within the agreed time period.
Our call centre is unfortunately extremely busy with incoming calls and we apologise for the fact that there is a delay in answering.
Kind regards
Sue
Kind regards
Sue