Worst service consultant

I have never been as frustrated as I was today. I contacted Momentum customer care and that turned out to be a nightmare. I called to ask for my premiums to be combined into one premium on my Life cover. I can't tell you what your consultant was talking about for almost an hour, he said everything else that I don't know besides what I needed assistance with. Can someone please fix this for me and please don't let your consultant called Mpho(male) to call me ever again, please. He's the worst customer service consultant, no listening skills at all, the entire call was about him and the points he wanted to make, nothing about the reason why I called in the first place. Please fix my Life cover