Worst service

Very poor service. I have a life insurance policy with them. I changed bank accounts in February 2022. I carried on paying via my new banking account. My broker alerted me that my policy was not active. 9 months later my policy is not reinstated. Despite several emails and redoing if firms and resubmissions. Have not gotten any joy from them. Please don't insure with this company. Their service is very poor. I have just queried on Friday about reinstatement and now they are asking fir more information. The agent assigned to your case doesn't keep you informed of progress and each email will have a different agents details. Very frustrating indeed.