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Roeleen O
1 reviews | Active since Apr 2011
26 Nov 2022, 12:25
Worst service
I have been contacted by Momentum about money still due to me since 2016. Had to sent proof of banking and pay out time of 26 days, according to their policy. Done all that was asked. Waited 28 working days and started to ask about the payout. Wendy, who is suppose to be working with it is never available, either on lunch or not at her desk. I have asked numorous times for ANYBODY to call me back regarding this without success. So how do I get that money? Why give a time when to expect payout if you can't honor it?
Helpful (0)
Replies (6)0
Replies (6)
Momentum (SA)'s replyOfficial
28 Nov 2022, 08:14Good day Roeleen
Thank you for informing us of your concerns, and please accept our sincere apologies for the delays. We do have different divisions within Momentum and in order to escalate the matter to the correct department for assistance, please provide us with a policy number or your identity number under a private reply.
Thank you
Kind regards
NH
Thank you for informing us of your concerns, and please accept our sincere apologies for the delays. We do have different divisions within Momentum and in order to escalate the matter to the correct department for assistance, please provide us with a policy number or your identity number under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s reply28 Nov 2022, 08:14
Official
Good day Roeleen
Thank you for informing us of your concerns, and please accept our sincere apologies for the delays. We do have different divisions within Momentum and in order to escalate the matter to the correct department for assistance, please provide us with a policy number or your identity number under a private reply.
Thank you
Kind regards
NH
Thank you for informing us of your concerns, and please accept our sincere apologies for the delays. We do have different divisions within Momentum and in order to escalate the matter to the correct department for assistance, please provide us with a policy number or your identity number under a private reply.
Thank you
Kind regards
NH
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Roeleen O's updateReviewer Update
29 Nov 2022, 10:48Policy ***
I was told last week that payment will be done by Monday. Just spoke to Wendy, at last got hold of her, and it's still on hold. This is ridiculous
I was told last week that payment will be done by Monday. Just spoke to Wendy, at last got hold of her, and it's still on hold. This is ridiculous
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Roeleen O's update29 Nov 2022, 10:48
Reviewer Update
Policy ***
I was told last week that payment will be done by Monday. Just spoke to Wendy, at last got hold of her, and it's still on hold. This is ridiculous
I was told last week that payment will be done by Monday. Just spoke to Wendy, at last got hold of her, and it's still on hold. This is ridiculous
Momentum (SA)'s replyOfficial
29 Nov 2022, 14:22We are unable to trace this policy. Please provide us with your identity number or alternatively the department that Wendy is working in.
Thank you
Thank you
Momentum (SA)'s reply29 Nov 2022, 14:22
Official
We are unable to trace this policy. Please provide us with your identity number or alternatively the department that Wendy is working in.
Thank you
Thank you
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Roeleen O's updateReviewer Update
29 Nov 2022, 18:17Thank you for your reply. I'd ***
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Roeleen O's update29 Nov 2022, 18:17
Reviewer Update
Thank you for your reply. I'd ***
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Roeleen O's updateReviewer Update
01 Dec 2022, 16:57And now Momentum is quiet. ***** ***** *****. We duly promised payment before end of lf business on Tuesday. Wednesday was said money was released and paid into my account. Called again this afternoon and was informed theiney was deposited today. Why does momentum have to Lie! How do you exerepct us to trust you with our pension money with these lies!!!! You have no respect for your job hence no respect for your customers and yourself!!!! Deeply disappointed. Wendy can be called on ***... If she is not on lunch.... Useless!!!
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Roeleen O's update01 Dec 2022, 16:57
Reviewer Update
And now Momentum is quiet. ***** ***** *****. We duly promised payment before end of lf business on Tuesday. Wednesday was said money was released and paid into my account. Called again this afternoon and was informed theiney was deposited today. Why does momentum have to Lie! How do you exerepct us to trust you with our pension money with these lies!!!! You have no respect for your job hence no respect for your customers and yourself!!!! Deeply disappointed. Wendy can be called on ***... If she is not on lunch.... Useless!!!
Momentum (SA)'s replyOfficial
02 Dec 2022, 08:08Dear Roeleen
The information was forwarded to the management team in funds at work. I will again forward your message to them.
Thank you and my sincere apologies for the delays.
The information was forwarded to the management team in funds at work. I will again forward your message to them.
Thank you and my sincere apologies for the delays.
Momentum (SA)'s reply02 Dec 2022, 08:08
Official
Dear Roeleen
The information was forwarded to the management team in funds at work. I will again forward your message to them.
Thank you and my sincere apologies for the delays.
The information was forwarded to the management team in funds at work. I will again forward your message to them.
Thank you and my sincere apologies for the delays.