Worst of the worst

I have been trying for 18 months now to get Momentum to fix a tax directive they messed up. They submitted duplicates for the same policy and then sent the incorrect to Outvest for the ROT. It takes on average 2 months for the “tax departement” to get back to the call center, and if you do not consistently request feedback they will probably never get back to you. This is in contrast to Outvest who has never failed to get back to me on the same day. In their last response they completely confused my case with a different one. They absolutely do not care that their mess up is costing me thousands of Rands in SARS penalties already.

The level of incompetence is incomprehensible.