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puseletso D
1 reviews | Active since Jun 2013
27 Sept 2023, 15:46
Worst Insensative experience Momentum workers
The worst experience with Momentum who have no sympathy nor any respect to customers feelings. Mr Neo Khoza has been dealing with my late father's profile to whom my mother is the beneficiary for, from June a submission was done and me doing follow up as they promised to contact my mother for verification the appointed Mr Neo Khoza who then contacted my mother on the 05 September around 5 o'clock, during that time he made my mother hold on the phone while he loudly disclosed other clients information over the phone to a collugue forgetting about the popi act of privacy and disclosing sensative information to anyone, my mother was able to hear that a couple will be receiving retirement funds of a million each the danger of such information being said without consideration. Eventual my mother held the phone till it went dead on the other end she was never contacted and many attempts were made from our side to try and contact Mr Khoza through the *** /*** we either had rude receptionist or ringing for almost 20 mins with one picking up. Last try of contact is 27th September 2023 at 15:00.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
27 Sept 2023, 15:54Thank you for informing us of your concerns. The matter has been escalated to a manager for urgent assistance.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply27 Sept 2023, 15:54
Official
Thank you for informing us of your concerns. The matter has been escalated to a manager for urgent assistance.
Kind regards
NH
Kind regards
NH
pD
puseletso D's updateReviewer Update
31 Oct 2023, 11:30Hi, thank please note my mother has been contacted and an apology was given to her. However I must advise that they requested few documents which we provided on the 17th October and Mr Neo Khoza promised to contact my mother on the 17th of October last communication was on 23rd where he was asking to advise my mother to answer her phone and never called back, I do not understand why momentum does not hire people who a openly willing to assist on such personal matters which affect so many people's lives in a negative manner. No accountability is taken from this company and urgency matters seems to favour what they choose to be urgent. I am beyond dissapointed and this matter is really not making it easy on my mother's health as mentioned my father was the main bread winner of this family and his passing left a huge gap to fill, where Momentum is only putting oil to the fire.
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puseletso D's update31 Oct 2023, 11:30
Reviewer Update
Hi, thank please note my mother has been contacted and an apology was given to her. However I must advise that they requested few documents which we provided on the 17th October and Mr Neo Khoza promised to contact my mother on the 17th of October last communication was on 23rd where he was asking to advise my mother to answer her phone and never called back, I do not understand why momentum does not hire people who a openly willing to assist on such personal matters which affect so many people's lives in a negative manner. No accountability is taken from this company and urgency matters seems to favour what they choose to be urgent. I am beyond dissapointed and this matter is really not making it easy on my mother's health as mentioned my father was the main bread winner of this family and his passing left a huge gap to fill, where Momentum is only putting oil to the fire.
Momentum (SA)'s replyOfficial
31 Oct 2023, 12:06Your comment has been noted and referred to the relevant business unit for assistance.
Momentum (SA)'s reply31 Oct 2023, 12:06
Official
Your comment has been noted and referred to the relevant business unit for assistance.
pD
puseletso D's updateReviewer Update
15 Nov 2023, 12:29Hi. I'm again referring to the same issue as stated previously. To be honest I still don't understand why Neo Khoza is an employee of such a big company with a reputation that has been good to clients with his underperformance. To this day Neo has never rep**** to any emails that are sent to him instead he calls with no trail which is suspicious to us. Every communication with him needs to be noted so that we have a reference. Today again on the 15th of November this case is only now addressed. This case was logged 4 months ago and no communication from him. Is there a process when it comes to lodging cases? I mean he keeps asking for information from us one by one with a phone call. If one is busy and doesn't answer the phone call he never gets back to us. Corporate rule says when you can't get ahold of your client you follow up with an email. It's that simple. What I am writing right now is not a comment. it's a complaint and should be addressed ASAP. This person doesn't know how to email etiquette and that is a disgrace. We're tired of this back-and-forth without a solution. Right now we're being told that they're closing office for Dec and we have to wait until next year late Jan for this case to continue. This is unacceptable and beyond disrespectful to us as a family who has lost a loved one. We can't be stressed about finances because of the incompetency of Neo Khoza. Andile Ntuli who phoned a month ago mentioned this case will have momentum however this train is parked. I hope I receive a reply with a way forward asap instead of the previous one I received.
pD
puseletso D's update15 Nov 2023, 12:29
Reviewer Update
Hi. I'm again referring to the same issue as stated previously. To be honest I still don't understand why Neo Khoza is an employee of such a big company with a reputation that has been good to clients with his underperformance. To this day Neo has never rep**** to any emails that are sent to him instead he calls with no trail which is suspicious to us. Every communication with him needs to be noted so that we have a reference. Today again on the 15th of November this case is only now addressed. This case was logged 4 months ago and no communication from him. Is there a process when it comes to lodging cases? I mean he keeps asking for information from us one by one with a phone call. If one is busy and doesn't answer the phone call he never gets back to us. Corporate rule says when you can't get ahold of your client you follow up with an email. It's that simple. What I am writing right now is not a comment. it's a complaint and should be addressed ASAP. This person doesn't know how to email etiquette and that is a disgrace. We're tired of this back-and-forth without a solution. Right now we're being told that they're closing office for Dec and we have to wait until next year late Jan for this case to continue. This is unacceptable and beyond disrespectful to us as a family who has lost a loved one. We can't be stressed about finances because of the incompetency of Neo Khoza. Andile Ntuli who phoned a month ago mentioned this case will have momentum however this train is parked. I hope I receive a reply with a way forward asap instead of the previous one I received.