Worst experience ever

I have been trying to get my provident fund paid out from Momentum since October 22nd, and the experience has been nothing short of infuriating. As a former employee, not yet retired, I simply want my funds released, but Momentum seems incapable of making this happen. I’ve sent multiple emails that go unanswered and spent over an hour on the phone, only to be repeatedly transferred to different departments. Every person I speak with insists it’s not their responsibility, and no one knows who actually can help me. This lack of accountability and endless passing of the buck is ridiculous. Momentum’s service is useless, and their complete refusal to provide any answers is disrespectful and unprofessional. At this point, I am convinced they have no idea what they’re doing or simply don’t care. Avoid them at all costs!