Hellopeter
Share Your Experience

1 reviews | Active since Aug 2016

12 Nov 2017, 18:29

Worst ever service! Ever!

I have now been struggling to get Momentum Multiply to sort out numerous queries on my accound since October with no luck!

Everytime someone would respond to my mail with the most rediculous comment. They cannot even do simple math and had to refer my query to their actuarial department.

Now all of a sudden, I do not qualify for CAMAF points, yet it was allocated in 2016.

If you want a rewards programme, rather not ever try this useless company!

0
Replies (3)
Momentum (SA)
Momentum (SA)'s reply13 Nov 2017, 09:08
Official

From the onset, I would like to confirm that we appreciate the valuable time invested by you, to voice your concerns in respect of this sensitive matter.

We will investigate your concerns and provide you with feedback shortly.

Kind regards

CK

's update14 Nov 2017, 08:12
Reviewer Update
I am still super concerned! Of all the issues, nothing has been resolved yet. I wish I could publish your email response to me here so that everyone could see it. Frankly, you do not even know your own product. All of a sudden, I am not allocated points for the short term insurance policy I took out this year as I am not a policyholder for more than 1 year - not what your points guide says! Your response on how the safety validations work is really ridiculous and the logic therein is something I expect of a two year old. Customers - I would really not recommend Multiply or MMI/Momentum products at all. Its a rip-off, designed to be unusable and then they try to argue you out of every single point they can. It is shocking.
Momentum (SA)
Momentum (SA)'s reply21 Nov 2017, 15:30
Official

I received confirmation that your concerns has been addressed and feedback provided.

Kind regards

CK