Worst ever - FNB Pension Fund – Distribution of Excess Reserves (Momentum)

FNB Pension Fund – Distribution of Excess Reserves (Momentum) I received an email from Momentum regarding: FNB Pension Fund – Distribution of Excess Reserves, which says I need to register online to claim or call ********** or email ********** for any queries. I tried registering on the wesite but I need my exact date of employment which was more than 10yrs ago. I dialed the number and the answering service says "Welcome to the FNB Reserve Call Centre", but nobody actually answers the phone. I sent a dozen emails, then I get this reply. Good day, Thank you for your email. To assist you with your online registration, kindly contact our Reserve Distribution team on ********** . Kindly note that we are currently experiencing a high volume of calls. We do apologise for the inconvenience and appreciate your patience. Our office hours are Monday - Friday 7:30am to 4:00pm Please contact us if you have any questions. Regards Momentum Retirement Administrators I tried almost all their call centres absolutely NO ONE can help me! Momentum and FNB are EXTREMELY unhelpful. Can somebody please clarify what is going on, and if the email is legitimate or not? What is it for someone to just reply on my email and give the date of employment? WHAT IS GOING ON HERE?