WORST CUSTOMER SERVICE

I have resigned on the 31 March. This when my final pension fund contribution was paid out. Each time I phoned to follow up I was told my application is beimg processed. I have left two messages on Friday 5 May for the benefits coordinator (Sharon Liang) to phone me back but she didnt get back to me. This morning I phoned again, left 2 messages again and on the 3rd time of me phoning she finaly took the call. I was informed that she has refreshed her system and that she needs to confirm email and contact details and that she can now send my appliaction through to the next step. She is only sending this application (6 weeks later) to sars now. When me and my wife raised our concerns with the timeline, she informed us that she doesnt really take calls and that she is actually doing us a favor by taking the call. She then advised us that it will take an additional 10working days as Momentum deal with alot of claims. Worst customer service that I have seen in a long time