1 reviews | Active since Apr 2018
Worst Call Centre Ever
I have not been able to get any response regarding my pension fund withdrawal. FNB has confirmed that they submitted the claim but the call center is poor, they never answer and if they do, they cut you off at times they say hold and just transfer without a word, how unprofessional to think I was thinking on taking up a savings plan with Momentum that will never happen. Such poor customer service when you have so much competition in the industry is pathetic and an insult to a prospective client.
Thank you for your feedback, I will revert your concerns to the relevant department and a manager will make contact with you as soon as possible.
Kind regards
Michele Coetsee
Thank you for your feedback, I will revert your concerns to the relevant department and a manager will make contact with you as soon as possible.
Kind regards
Michele Coetsee
I confirm that the Operations Head for the FNB Fund has sent you a mail.
Please accept our sincere apologies for the service which you have received. The payment is expected to be paid into your account within 7 to 10 working days.
Kind Regards
Sue
I confirm that the Operations Head for the FNB Fund has sent you a mail.
Please accept our sincere apologies for the service which you have received. The payment is expected to be paid into your account within 7 to 10 working days.
Kind Regards
Sue