SN
Sphesihle N
1 reviews | Active since Aug 2026
19 Aug 2026, 11:33
Worse service ever by momentum- I regret taking your services everyday
I’ve never had such worse experience in my life. From April I filed for my provident fund and I have not received my funds. It was Better at 1st because they would reply to me asking for the same information or say they working for it but for close to 2 months I’ve got no response until today asking for the same documents I sent weeks ago
It take 26 days for the claim to complete but I’ve waiting longer then that.
I wanted to take momentum medical aid but never now knowing the service they give
Helpful (0)
Replies (7)0
Replies (7)
Momentum (SA)'s replyOfficial
19 Aug 2026, 16:08Dear Sphesihle
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm
Momentum (SA)'s reply19 Aug 2026, 16:08
Official
Dear Sphesihle
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm
SN
Sphesihle N's updateReviewer Update
21 Aug 2026, 11:57It so unfortunate that till this time no one has reach out to have this issue resolved.
All I’m asking for it my money- I’ve sent documents I don’t know how money times… I think I need to approach this matter legally now!
All I’m asking for it my money- I’ve sent documents I don’t know how money times… I think I need to approach this matter legally now!
SN
Sphesihle N's update21 Aug 2026, 11:57
Reviewer Update
It so unfortunate that till this time no one has reach out to have this issue resolved.
All I’m asking for it my money- I’ve sent documents I don’t know how money times… I think I need to approach this matter legally now!
All I’m asking for it my money- I’ve sent documents I don’t know how money times… I think I need to approach this matter legally now!
Momentum (SA)'s replyOfficial
21 Aug 2026, 13:02Dear Sphesihle
Thank you for your message.
I have communicated your feedback to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your message.
I have communicated your feedback to the fund managers for further assistance.
Kind regards
Mvdm
Momentum (SA)'s reply21 Aug 2026, 13:02
Official
Dear Sphesihle
Thank you for your message.
I have communicated your feedback to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your message.
I have communicated your feedback to the fund managers for further assistance.
Kind regards
Mvdm
SN
Sphesihle N's updateReviewer Update
29 Aug 2026, 12:45Hi again,
Just to update you it been 10 days since I wrote here and I have not received any feedback….
I’m just highly disappointed!
Just to update you it been 10 days since I wrote here and I have not received any feedback….
I’m just highly disappointed!
SN
Sphesihle N's update29 Aug 2026, 12:45
Reviewer Update
Hi again,
Just to update you it been 10 days since I wrote here and I have not received any feedback….
I’m just highly disappointed!
Just to update you it been 10 days since I wrote here and I have not received any feedback….
I’m just highly disappointed!
SN
Sphesihle N's updateReviewer Update
04 Sept 2026, 10:46It been 14 days without any help from anyone in momentum- I was promised this was passed to who ever can help but nothing has been done
Again today I’m being told I need to redo the whole claim which this will be the 4 time submitting a claim
Again today I’m being told I need to redo the whole claim which this will be the 4 time submitting a claim
SN
Sphesihle N's update04 Sept 2026, 10:46
Reviewer Update
It been 14 days without any help from anyone in momentum- I was promised this was passed to who ever can help but nothing has been done
Again today I’m being told I need to redo the whole claim which this will be the 4 time submitting a claim
Again today I’m being told I need to redo the whole claim which this will be the 4 time submitting a claim
SN
Sphesihle N's updateReviewer Update
04 Sept 2026, 10:47Can someone from momentum email me please ***
SN
Sphesihle N's update04 Sept 2026, 10:47
Reviewer Update
Can someone from momentum email me please ***
Momentum (SA)'s replyOfficial
04 Sept 2026, 12:25Dear Sphesihle
Thank you for your message.
I have again escalated to the fund managers for assistance.
Kind regards
Mvdm
Thank you for your message.
I have again escalated to the fund managers for assistance.
Kind regards
Mvdm
Momentum (SA)'s reply04 Sept 2026, 12:25
Official
Dear Sphesihle
Thank you for your message.
I have again escalated to the fund managers for assistance.
Kind regards
Mvdm
Thank you for your message.
I have again escalated to the fund managers for assistance.
Kind regards
Mvdm