Worse service ever

I’m Dr Kabamba Alexandre I made a claim at the end of August up until now I don’t get clear answers when my money is going to be paid and the office kept on telling me that I must phone every week to follow up, but still no help on when they going to pay my provident fund. Instead kept on telling me that they used my ID number instead of my Passport number since SARS registration on my passport. Your company doesn’t seems to care about people, I have a family to look after. This is getting me frustrated and angry, it doesn’t make any sense anymore.