Worse Bad serive in time of grief

During grief when my Grandmother passed away ...I experienced the worst bad service ever...I had to borrow money to bury my grand mobther because the death benefit was not paid out. The Consultant Comfort Mnisi gave me such a bad attitude..he had no sympathy of my loss . He treated me like I was a ******** just because I need to claim the death benefit for the funeral ..my hart is so broken ..i have mot received any feedback from the company or Comfort since I send all the documents of the claim pkus all the cost of the fineral ..Momentum staff member Comfort Mmnisi is the worse person I ever spoke to no feelings for Family member of their client