Work funds withdrawal not even processed!

Dear Momentum Retirement Administrators,

I am writing to formally lodge a complaint regarding the delay in processing my provident fund withdrawal.

I submitted my completed withdrawal documentation on 7 August 2026 and was advised that the withdrawal would be processed within 20 business days.

That 20-business-day period has now passed, and I have still not received my withdrawal payment or a clear explanation for the delay.

2 September 2026, I received an SMS from Momentum instructing me to contact you, but the SMS did not state the reason for the contact. When I called Momentum, I was then advised that the process could take up to 26 business days .This as advised is due to the savings pot that can only be withdrawn in the new tax season as I have done a withdrawal in this tax year which I do understand.

I am concerned about this, as the original 20-business-day timeframe has already elapsed. I would therefore appreciate a clear explanation as to why the original timeframe has not been met and why I am now being advised of a longer processing period.

Yesterday, 7 September I received yet another sms stating I need to call. I called and the agent advised the same as the one I spoke to last week and I had to yet again give the same instructions and no funds had even been disinvested yet.

I want my money this is not a donation being given to me by your company but my hard earned money deducted from my salary. I will give it until next week and if there is not serious movement we will proceed with getting the ombudsman involved and take all and any further steps against your pathetic processes and company