Wont pay out my Provident fund

I have had the worst experience of my Life with Momentum, come to think I once had a Medical Aid with with and the service was outstanding. I dont know what has happened to the quality of talent they hire now but the service that they offered me is not only disaappointing but attrocious. I have been following up on a provident fund payment ( less than R2000 mind you) with this department for over a month now, I was told that my case was being handled by Lindiwe, after weeks of her telling me the same thing that their IT department as loaded the incorrect Tax amounts and have to reverse it, I had to escalate the matter to her manager a Charleton. Useless as his agents, he only called me once to tell me the exact same thing that Lindiwe has told me which was last week. He promised to call me back once he had a response from the IT manager and of course till now I have not received anything from him. He is not eveing responding to my emails. When I call, 3 times everyday, the agents tell me he is unavailable and in meetings. I leave countless messages everyday for him and he doesn't even bother to call me back.

What I don't understand is why is Momentum refusing to pay me my measly +- R2000, makes me feel sorry for those clients cashing out larger lump sums.

No I'm sick of calling this Charlton guys and calling this call centre, If you are not prepared to assist me I will report this to the Ombudsman. How can I chase R2000 for over a month, we are in the second month and Momentum is still telling me about IT department. What kind of IT department takes over a month to reverse an incorrect computer input. They are just not attending to my case and feeding me lies everyday I call them.

Momentum should be appalled by how they treat their customers, even if I wanted to take out a product with you, you have defiinitely put a sour taste in my mouth.

Mosidi Phirino ********** 335