YG
Yolanda G

1 reviews | Active since Aug 2010

17 Mar 2025, 12:47

Withdrawal unavailable

I am tired of calling in every day to find out why I still can't withdraw from the two pot. And I am being told that amounts are incorrect, and need to be adjusted. When will this be sorted out I need to know if I can withdraw. No one knows as to when the system will be fixed. Contract number MY***

0
Replies (4)
Momentum (SA)
Momentum (SA)'s reply17 Mar 2025, 13:39
Official
Dear Yolanda
Thank you for your message. 
I have requested that our Investo team gets in touch with you to assist.
Kind regards
Mvdm
YG
Yolanda G's update01 Apr 2025, 15:25
Reviewer Update
What is your turnaround time for feedback as I still have not received any feedback on my complaint.
Momentum (SA)
Momentum (SA)'s reply01 Apr 2025, 15:58
Official
Dear Yolanda
Thank you for your message. I have escalated your complaint and requested urgent feedback.
Kind regards
Mvdm
Momentum (SA)
Momentum (SA)'s reply03 Apr 2025, 10:35
Official
Dear Yolanda
I have received feedback that the Investo team has been in contact with you.
Please let us know should you require any further assistance in this regard.
Mvdm